Order Management Automation

An order management / processing software  typically includes:

• Order Aggregation for pulling sales orders from various sources.
• Order Processing and tracking from end to end.
• Order Fulfilment to optimise back-end order orchestration.
• Customer Management for enhancing customer service.
• Reporting component for data-driven decision-making.

Traditional order management often involves CSRs spending their time on manual tasks (e.g., entering order data into the ERP, tracking down orders, printing and collecting documents, etc.). By automating order taking and centralising data, Esker Australia’s Order Management Software minimises the time required for manual data entry. information retrieval, and error rectification. This frees up CSRs and other team members to focus on cross-selling, upselling, problem solving, customer relationship building, etc. Additionally, automated order routing to the appropriate personnel enables more efficient handling from the beginning, improving responsiveness..

A case in point is how our Order Management software catalysed operational efficiency for MISUMI. Easy integration of Esker’s software with MISUMI’s ERP system eliminated labour-intensive data transfers. Automated data extraction enabled by Esker’s Synergy AI also streamlined the validation process, significantly minimising errors and expediting the overall order processing speed.

Implementing an Order Management solution can bring about several significant advantages for your business, as exemplified by Heineken Spain's experience with Esker's AI-driven solution:

Faster Order Processing Times: With an Order Management solution in place, orders can be processed much more quickly and efficiently. In the case of Heineken Spain, Esker's solution automatically extracts order data from faxed and emailed orders, eliminating the need for manual data entry. This automation streamlines the process, reducing the time it takes to process every order.

Cost Savings: Automation in order processing typically leads to cost savings. By reducing manual data entry and the associated labour costs, businesses can allocate resources more effectively and reduce operational expenses.

Simplified IT Environment: Implementing a centralised Order Management system can simplify your IT environment. It allows for the consolidation of order-related data and processes, making it easier to manage and maintain.

Enhanced Visibility and Control: Esker’s Order Management solutions provide real-time visibility into the status of orders. For Heineken Spain, the platform's dashboard displays essential data metrics, giving customer service teams greater visibility into their workflow. This enhanced visibility helps in better monitoring, tracking, and managing orders, leading to improved control over the order fulfillment process. 

Improved Customer Satisfaction: Faster and more accurate order processing, as well as the ability to provide customers with real-time order status updates, contribute to enhanced customer satisfaction. Satisfied customers are more likely to return and recommend your business to others. 

Greater Collaboration: Esker’s Order Management solutions facilitates the collaboration between different teams within your organisation, such as sales, customer service, and inventory management. By centralising order-related data and communication, it becomes easier for teams to work together seamlessly.

Business Expansion: Streamlined order processing can lead to more business opportunities. When orders are processed quickly and accurately, it becomes easier to handle increased order volumes, explore new markets, and expand your customer base.

Global Security and Compliance: Esker’s Order Management solutions comes with built-in security and compliance features. This helps ensures that orders are processed securely and in compliance with relevant regulations, which is particularly important for businesses operating in multiple regions.

Ultimately, implementing an Order Management solution can result in operational efficiency, cost savings, improved customer satisfaction, and the potential for business growth. It also provides greater visibility and control over your order processing operations, ultimately contributing to your company's success. 

Yes! To date, Esker has over 70 unique ERP or home-grown solutions. Our ERP connectivity suite can automate a variety of complex business processes across different departments.

No! An Order Management solution is not designed to replace ERPs; rather, the solution works alongside whatever system or systems currently in place to fill in the manual gaps most conventional ERPs can’t handle. This helps orders get processed faster and more accurately, while also helping your company maximise its ERP investment.